1. Information We Collect
We collect the following categories of data:
a. Personal Information
- Full name, phone number, email address
- Residential or business address
- Government-issued ID (e.g., driver’s license, international passport)
- Business registration documents for car dealers/rental companies
- Sensory information you share with us, such as photos or videos of your vehicle, or that we collect during your use of the platform including recordings of phone conversations with our customer service team, where legally allowed.
b. Vehicle Information
- Vehicle ownership documents
- Vehicle Identification Number (VIN), registration papers, insurance certificates
c. Payment & Transaction Data
- Bank account details (for withdrawals and payouts)
- Payment confirmation details and history
- Billing information
d. Technical Data
- Device identifiers, browser type, IP address, access timestamps
- Location data (if enabled)
- Session activity and click behavior
2. Purpose of Data Collection
We collect your information for the following purposes:
- Account creation and verification: Including identity and business verification.
- Transaction processing: Facilitating car sales, rentals, and payments.
- User safety and compliance: Preventing fraud and enforcing platform integrity.
- Customer support: Providing timely help and dispute resolution.
- Communication: Sending service updates, confirmations, and marketing messages (optional).
- Legal obligations: Complying with Nigerian laws on data retention and Know Your Customer (KYC) requirements.
3. Sharing and Disclosure of Information
Your data may be shared with third parties in the following circumstances:
- With transaction parties: Basic details are shared between buyers and sellers, or renters and vehicle providers to complete a transaction.
- With service providers: For payment processing, identity verification, analytics, and email/SMS services.
- With regulators or legal authorities: If required by law, court order, or in relation to a criminal investigation.
- With insurance partners: For coverage verification and claims relating to rentals.
While we may display advertising or promoted content on PickARide.ng, we do not share, sell, or lease your personal data to external advertisers or third-party marketing platforms.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the specific purposes for which it was collected. The length of time depends on the nature of the data, the type of service, and applicable legal or regulatory obligations. Specifically, we retain data for the following reasons:
1. Providing Our Services
We keep your data while your account is active so we can:
- Maintain your user profile and preferences
- Support transaction history (sales, rentals, payments)
- Allow you to access past listings, communication logs, and receipts
- Provide continuity across sessions for features like saved cars, ratings, and booking tools
If your account is inactive for more than 24 months, we may:
- Archive your data for possible reactivation
- Or permanently anonymize or delete your data after notifying you
2. Fulfilling Legal or Tax Obligations
Certain data is retained to comply with Nigerian regulatory requirements. This includes:
- Financial records and payment details (as required by FIRS and financial regulations)
- Identity verification documents (e.g., for anti-fraud and KYC compliance)
- Invoices, commission payments, and VAT documentation
These records are generally held for at least 5 years, or as permissible by operative laws.
3. Dispute Resolution and Fraud Monitoring
To protect the platform and its users, we retain certain data that may be relevant to:
- Investigating fraud or suspicious activity
- Resolving disputes between buyers, sellers, renters, and owners
- Responding to legal claims, regulatory inquiries, or law enforcement requests
In such cases, even after account deletion, data related to those issues may be kept for an extended period — typically up to 7 years, depending on the severity of the matter and applicable legal limits.
5. Deletion Requests
You may request deletion of your account and personal data at any time. However:
- Some data may be retained as described above for compliance, dispute, or audit purposes
- Once data is deleted, it cannot be recovered
Requests should be made via: privacy@pickaride.ng
6. Your Data Rights and Choices
As a registered user of PickARide.ng, you are entitled to several rights under Nigeria’s data protection regulations and applicable global privacy standards. These rights are designed to give you control over how your personal information is used.
You have the right to:
a. Access Your Data
You may request a copy of the personal data we hold about you at any time. This includes your profile information, transaction history, documents uploaded, and any correspondence related to your use of the platform.
b. Request Correction
If any of the information we have about you is incorrect, incomplete, or outdated, you can request that it be updated or corrected. This includes changes to your name, phone number, vehicle documents, or business information.
c. Withdraw Consent
Where data processing is based on your consent (e.g., receiving marketing messages), you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.
d. Request Deletion ("Right to be Forgotten")
You can request that your data be permanently deleted from our system, especially if:
- You no longer use our services
- Your data is no longer needed for the original purpose
- You believe your data was collected unlawfully
Please note: In some cases, we may be required to retain certain data (e.g., financial records or transaction history) for legal, regulatory, or security purposes, even after you request deletion.
e. Lodge a Complaint
If you believe your privacy rights have been violated, you may contact us at privacy@pickaride.ng
7. Data Security Measures
PickARide.ng takes your data security seriously. We implement strong administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, loss, or disclosure. Our security safeguards include:
- End-to-end encryption of sensitive data (e.g., payment info, identity documents)
- Two-factor authentication (2FA) for user account access
- Secure server hosting with restricted administrative access
- Regular vulnerability scans and software updates
- Data access logs to monitor unauthorized attempts
While we do our best to protect your data, no system is immune from breaches. You are also responsible for:
- Using strong, unique passwords
- Keeping login credentials private
- Logging out after using public or shared devices
8. Cookies and Tracking Technologies
PickARide.ng uses cookies and similar technologies to:
- Enable platform functionality
- Analyze usage patterns
- Remember your preferences
- Improve user experience
- Deliver relevant content and promotions
You may manage or disable cookies through your browser settings. See our separate (Cookie Policy) for full details.
9. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in legal requirements, new features or service models, and internal compliance improvements. When we make significant updates, we will update the “Last Modified” date at the top of this policy and notify users via email or in-app pop ups (where feasible).
Your continued use of the platform after such changes constitutes acceptance of the revised policy.
10. Contact
If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact us at privacy@pickaride.ng
- privacy@pickaride.ng
- Rosehall Apartment, Herbert Orji Avenue, Osapa London Estate, Lekki, Lagos, Nigeria
- +1 (555) 123-4567